Good Job Gone Bad – And Then Made Great!
On a recent outdoor kitchen project in Southwest Austin, we found ourselves in an unusual situation and the basis of a cautionary tale to consumers. We gave an opportunity to a new, highly recommended, stone mason we found through Nextdoor.com. Unfortunately, the workmanship fell way short of our standards …well anyone’s standards. There is no need to go into details here. Suffice it to say, we released the mason and completed the job correctly – at considerable expense to us. We made it right – completely!
Archadeck of Austin has worked 20 years developing the outstanding reputation we maintain. In this specific case, we were recommended by partner BBQ Outfitters. Substandard quality would have reflected poorly us and them, and the homeowners would not have received the value that they deserve. We took a problem and turned it into a success. As built initially it was completely functional but a long way from right. Now it’s stunning.
When we met with the homeowners for the project’s design phase, they chose white limestone for the base of the kitchen, matching their home’s exterior. For the countertops, they selected buff Lueders limestone, which is sourced in Texas and always beautiful, especially for countertops. The project entailed a 24ft long outdoor kitchen with Artesian Grill, Kamado Joe smoker, Perlick ice maker and refrigerator, Blaze PRO power burner, sink, doors, drawers, trash chute, and storage access behind the kitchen – that’s a mouthful and needless to say a big investment. We think you will agree the kitchen is now beautiful and an excellent addition to the poolside retreat for the whole family.
Despite a rough patch in the building process, this Southwest Austin project turned out exceptionally well. It’s one we’ll show off when prospective clients want to know what kind of work we do. We do great work and stand behind it.
Taking a Leap of Faith – Cautionary Tale!
Consider this nightmare of a possibility … Suppose instead of finding a referral for Archadeck, they had seen one for these other guys and had hired them instead. Their outdoor kitchen would have been a mess and they would have been left out in the cold.
The clients were fortunate (or just very smart) to have hired a professional and reliable company like Archadeck of Austin. We took full responsibility for making sure the work was done correctly. When there was a problem, it was Archadeck that took the hit instead of the homeowners.
Archadeck of Austin will do that for you. As Dave Ramsey said, “Life is hard. Get a hard hat.” We wear the hard hat, and we deal with the hard stuff, so you don’t have to.
The moral of this story is that regardless of where you get a referral for work to be done at your home, you must still do your research. Look that company up online, check their reputation and their references. Having a referral doesn’t always mean you have a company that will take care of you. Choosing Archadeck does. If you’re interested in adding a custom outdoor living space to your home and want to work with a company that takes care of its customers, give us a call. If you want to add a patio, deck, outdoor fireplace or any other outdoor living structure, call 512-259-8282 or email us.